FAQ

frequently asked questions about our edits@fintoh.com

How do you make the edits?

We have a tag-team of human editors and AI algorithms that work together to generate the edits. The AI algorithms are very creative and excellent at imaging new possibilities. The human editors are there for communicating with you and making sure the edits are exactly what you want. The human editors choose the appropriate algorithms to apply and make manual adjustments to the edits as needed.

How long does it take to get the edits?

We aim to deliver the edits within 48 hours. However, it may take longer if we have a high volume of requests. We will let you know if there is a delay.

How and when do I pay?

You pay after you receive the edits and are happy with them. We will send the edited photos to you with a watermark and in a lower resolution. The id of each of the edited photos will be of the form YYYYMMDD-[WORD]-[WORD] and the id will be the filename and on the watermark.

You can then pay for the edits at the following payment links, which will also be sent to you in the email with the edited photos. Once we receive the payment, we will send you the high resolution photos without the watermark.

• Pay for 1 photo ($4.99)
• Pay for 3 photos ($13.49)
• Pay for 5 photos ($19.99)
• Pay for 10 photos ($34.99)

On the payment link, in addition to standard billing information you will be asked to enter the id(s) of the photo you are paying for. The digital copies of the high resolution photos will be sent to you to the email address you used to initiate the request for photo edits within 24 hours of receiving the payment.

What if I am not happy with the edits?

We offer unlimited revisions until you are happy with the edits. If you are not happy with the edits, please let us know what you would like to change and we will make the adjustments for you. You only pay if you are happy with the edits. But, once the payment is made and the high resolution photos are sent to you, we will not be able to offer a refund.

Please note that revisions will take time -- up to 48 hours -- and some revisions are more complex than others and may take longer and may require additional payment. We will let you know if that is the case before proceeding or if we are unable to accommodate your request.